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Our policies

Creating a safe & supportive environment

Child protection and welfare is our highest priority. Here's a summary of our core policies. Get in touch if you'd like to see our full procedures or other policies.


  • Behaviour management policy

    At N is for Nursery we focus on promoting positive behaviour to encourage children to learn by good example. Our staff demonstrate to the children how to be a good role model, for example remembering to say please and thank you. We praise all attempts at good and positive behaviour and distract them to stop undesirable behaviour - this way children learn the benefits of listening and being helpful. We try to focus our teaching with the children on things they can do, rather than telling them what they can't do, for example, if a child is throwing toys, we will show them what they can throw, and find a ball for an activity which involves making friends. We work closely with parents to ensure continuity as much as possible; we will manage inappropriate behaviour and inform parents/carers. Whilst in the nursery, staff should use a gentle, calm tone, and child friendly and age appropriate language when dealing with undesirable behaviour. Staff will always keep calm and should never show that undesirable behaviour has had any impact on them.
  • Biting policy

    We take a partnership approach to addressing any challenging behaviour, encouraging parents and carers to work with the nursery team and to support any behaviour management techniques and use them at home as well as at nursery.
    Staff cannot give information about other children in the nursery, so cannot disclose who has bitten a child or who your child has bitten. Very young children do not bite maliciously, they bite because they don’t know how else to act or react. We deal with events when they happen but also have preventative measures to stop reoccurrence, through investigating potential causes and remedying these.
  • Concerns and complaints procedures

    N is for Nursery has an open door policy to welcome parents and carers at all times. Our culture is one of accountability, communication and transparency in order to engender and maintain trust with parents and carers. We constantly strive to provide a continuously improving environment that operates at a high standard. To that end, we work in partnership with parents/carers and outside agencies and we welcome any comments or suggestions that will help us to improve.

    We understand that from time to time, there may be occasions when issues become sufficiently important that escalation is required. It is therefore the responsibility of nursery management to ensure that parents/carers have clear access to information that will assist this need.

    The purpose of this policy is to clarify how complaints and escalation can be made in a confidential, transparent and effective way. It outlines the procedures from discussion with the key person and lead educator through to Nursery Manager and Head of Education. If the issue is still unresolved how to take this further to the N is for Nursery Leadership team, and if at this stage you are still unhappy with the outcome methods for contacting Ofsted and the Local Authority including through our self-reporting policy.
  • Equality & diversity policy

    The nursery is committed to providing equality of opportunity and anti-discriminatory practice for all children and families according to their individual needs. We foster a positive atmosphere of mutual respect and trust among children and staff. We will provide equal opportunity and inclusion for all children and their families, regardless of gender, ethnic origin, race, colour, sexual orientation, marital status, family structure, social grouping, nationality, age or disability. We will deal with all forms of discrimination consistently, promptly and efficiently. We will recruit, select, train and promote individuals on the basis of occupational skills requirements, with no regard to age, sex, gender reassignment, disability, marriage or civil partnership, race, religion or belief, sexual orientation and pregnancy or maternity which cannot be justified as being necessary for the safe and effective performance of their work or training. Promote fundamental British Values of democracy, rule of law, individual liberty, mutual respect and tolerance for those with different faiths and believes. Provide an inclusive environment for any children with learning difficulties and/or disabilities. Ensure there is equal access to all areas of the curriculum for all the children at our nurseries. Include and value the contribution of all our families to our understanding of equality, inclusion and diversity.
  • Failure to collect procedure

    N is for Nursery offers a more flexible approach to nursery provision. We offer a flexible hour either side of our core hours in which parents can discretionarily drop off or pick up outside of core hours. However, this flexibility has its boundaries. For both the child’s safety and emotional wellbeing, and for operating staff out of hours on site, this is our lateness / escalation procedure which is initiated if we have not had contact from parents or carers within certain thresholds of the expected pick up time. This starts with attempts to contact the immediate parents or carers, ten minutes past the expected collection time, then the emergency contacts.
  • Fire prevention, maintenance & emergency evacuation procedure

    N is for Nursery recognises that if the Fire Warning System and/or Fire Extinguishers were to fail the lives of employees and others would be put at risk. Nursery staff will be vigilant against fire and risk of fire and be ready for evacuation procedures at any time. Our local evacuation procedures are documented and tested. Weekly alarm tests and six-weekly fire drills are in operation. Prevention and maintenance procedures (for example professional checking fire safety equipment) are also in place to minimise risk of fire.
  • Health & safety policy

    All reasonably practicable actions will be taken to ensure the maintenance of a safe and healthy working environment, the health and safety of all persons, and to prevent damage to nursery property, by promoting awareness of legal, personal and economic responsibilities.

    Daily risk assessments enable us to action any issues as required. We also run in depth yearly risk assessments to review our environment and ensure its continued suitability.

    Management has a responsibility to:
    • provide and maintain safe and healthy working conditions taking account of any statutory requirements;
    • provide training and instruction to enable employees to perform their work safely and efficiently;
    • make available all necessary safety devices and protective equipment and to supervise their use;
    • maintain a constant and continuing interest in health and safety matters applicable to the Nursery’s activities, in particular, by consulting and involving employees or their representatives wherever possible.

    All employees have a duty to:
    • Work safely and efficiently;
    • Use protective equipment provided and by meeting statutory obligations;
    • report incidents that have led or may lead to injury to people or damage to property, plant or equipment;
    • adhere to the Nursery Procedures for securing a safe workplace;
    • assist in investigation of accidents in order to introduce new measures to prevent a recurrence.
  • Illness and infection procedures

    We promote the good health of children attending nursery and take necessary steps to prevent the spread of infection. This policy and set of procedures are to ensure that children who become unwell whilst at the nursery are treated with sensitivity and respect, and to help us protect other children from illness and the spread of infection. Children should not be left at nursery if they are unwell. If a child is unwell then they will prefer to be at home with their parent/carer rather than at nursery with their peers. Exclusion periods as defined by Public Health England (Guidance on Infection Control in Schools and other Childcare Settings (2016)) will be followed. Click here for more details.
  • Lost or missing child procedures

    A child’s welfare is our key concern. If a child goes missing or is repeatedly absent, we should locate the child and ascertain their welfare. If a child is missing for more than 15 minutes, the police and child’s parents/carers will be informed.
  • Medication administration procedures

    We promote the good health of children attending nursery and take necessary steps to prevent the spread of infection (see Sickness and Illness Policy and Procedures).

    If a child requires medicine we will obtain information about the child’s needs and will ensure this information is kept up-to-date.

    When dealing with medication of any kind in the nursery, strict guidelines will be followed. The nursery will only administer medicine with written consent from the parent or carer. The nursery will not administer over the counter medication to mask an illness (e.g. paracetamol - including Calpol - or ibuprofen). If the nursery manager, deputy manager or supervisor feels a child is unwell then they will contact the parent/carer and ask for the child to be collected from the nursery.
  • No smoking policy

    Smoking is a proven health risk and therefore in accordance with childcare legislation, the nursery operates a strict “No Smoking Policy” within its buildings and grounds, and when on excursions off-site.
  • Safeguarding children policy

    Children’s welfare is at the centre of everything we do. We follow guidelines from the Local Safeguarding Children’s Board (LSCB) on how to protect children from harm by others and provide them with safe and effective care.

    Safeguarding children runs through every core policy and procedure we have, from safe recruitment and DBS checks of staff, to daily activities and training all members of staff on how to recognise any signs and symptoms of possible abuse.

    We respond immediately to any concerns for a child’s welfare and will share all relevant information with the respective statutory child protection agencies (children’s services and/or police) without delay when required.

    All our staff complete an induction training programme and regular refreshers on how to recognise and respond to signs and symptoms of potential abuse and neglect as well as how to identify children at risk of being drawn into terrorism and to challenge extremist ideas. Volunteers and visitors are never left unsupervised and we have enhanced security on our entrances and exits, as well as CCTV throughout the building.

    We ensure that everyone in the N is for Nursery team maintains focus on safeguarding reflected through sound individual practice and knowledge, and through internal policies and guidance.

    We aim to foster an environment that encourages children to develop a positive self-image regardless of race, religion, culture, sexuality, disability, gender or background, where everyone feels valued. We expect children to establish and sustain satisfying relationships within their families, with peers and other adults, and we hope to support children to develop a sense of autonomy and independence within their community.

    Throughout the daily routine the children’s environment is risk assessed to ensure its continued suitability for the safety and security of all children. We also teach children methods to handle potential risks from situations such as crossing the road safely and walking with scissors so that children can develop and understanding of how and why they need to keep safe. At whatever level we identify risks, we highlight them and seek to ensure that appropriate steps are taken to safeguard the children concerned.

    N is for Nursery endeavours to build trusting and supportive relationships with the families of children who attend. With the understanding that the care and safety of children is paramount, we do all in our power to support and work with you at all times.
  • Special educational needs and disabilities policy

    N is for Nursery is a fully inclusive setting following the guidelines from the SEND code of practice and the local offer. All our staff are trained in how to assess children's learning putting measures into place of how to support development and progression. In any situations where we feel your child may benefit from some extra support, we are committed to putting measures into place to tailor the curriculum to suit your child's individual needs. We operate a four-stage graduated approach for supporting children: “assess, plan, do, review”. All early years educators monitor each child’s learning and development through accurate observation and assessment. Through this process, we can identify any child who may be experiencing difficulties in specific areas and organise additional support to enhance their progression by writing up an individual support plan (ISP). We’ll invite you in to discuss their progress with the nursery’s appointed Special Educational Needs Co-ordinator (SENCO) to discuss next steps and best strategies. If, after reviewing their progression we agree that the child is still not making sufficient and age appropriate progress, we will seek and follow advice from outside agencies such as Speech and Language Therapy. At this point a meeting will be held and new targets set based on the expertise of the professionals involved. You will meet with the nursery's SENCO every 6-8 weeks to discuss your child's development and strategies used ensuring consistency.
  • Staff induction procedures

    We will ensure that by following a safe recruitment process we fulfil and exceed our duty of care to safeguard and protect children from unsuitable adults. We will enable new staff to understand N is for Nursery’s Policies and Procedures, culture and standards. We will ensure that staff appointed to posts involving teaching and care responsibilities are completely up to date with the nursery’s and their responsibilities regarding all nursery policies, including Safeguarding, through our in-house training and induction procedures. Staff appointed will understand and support the culture of N is for Nursery, have the right attitudes and approaches to support our values and continuously improve both themselves (through the training and development framework of the N is for Nursery Academy) and the setting (standards of care and education for children, policies and processes, service for families). Specifically, staff will be made aware of emergency evacuation procedures, safeguarding, child protection, the N is for Nursery equality policy, and health and safety issues. We will also ensure that any specific staff requirements are taken into account.
  • Staff recruitment policy & procedure

    We have a rigorous recruitment and selection process enabling us to only recruit staff with the necessary skills and cultural fit to enable the Nursery to operate at its best and to contribute to the N is for Nursery culture and values. The Recruitment and Selection Policy and Procedures provides guidance to managers and others involved with recruitment – both selection and appointment of staff. We commit to following a safe recruitment process to fulfil and exceed our duty of care to safeguard and protect children from unsuitable adults. We will apply this policy every time we recruit a new member to our nursery staff. We will ensure that staff appointed to posts involving teaching and care responsibilities are qualified to carry out such duties or are working towards an appropriate qualification. We will select for staff who are a good cultural fit for N is for Nursery, have the right attitude and approach to support our values and continuously improve both themselves (through the training and development framework of the N is for Nursery Academy) and the setting (standards of care and education for children, policies and processes, service for families).

    The recruitment process reflects and demonstrates our culture and values. The process is candidate-centric, giving the best possible candidate experience and offering the candidate an opportunity to see how N is for Nursery operates, showcase our culture and high levels of care, education and service.

    We will ensure that individuals are recruited, selected, trained and promoted on the basis of their own skills, qualification and experience. By doing this we will ensure that everybody will be treated equally on the grounds of gender, ethnic origin, race, colour, sexual orientation, marital status, nationality, age or disability.
  • Staff suitability checking procedure

    We are committed to safeguarding and promoting the welfare of children. We operate a safe recruitment policy. The nursery will ensure all staff, including contractors, bank staff, students and volunteers, are suitable to work with children.

    Checks are carried out via enhanced Disclosure and Barring Service (DBS) clearance checks as well as other sources, such as employer references, identity checks and qualification checks, amongst others. We aim to have checks completed for all staff prior to their work commencing, but in exceptional cases, any staff whose checks are still awaiting completion will be able to undertake limited duties but will not be allowed to work unsupervised at any time and will not have access to children's records.
  • Visitor policy

    All visitors will be greeted at the main reception, which is the only access point for visitors, and asked to sign in and out in the visitors book. Unexpected or unknown visitors may be asked to make an appointment and provide contact details to return for their visit another time. Visitors badges are given to all visitors and all visits are recorded on the register to allow all staff to see who is expected on the premises at all times. Visitors are never left unaccompanied or unsupervised with children at any time. Visitors are defined for this policy as anyone who is not a current child's parent or carer or authorised explicitly by parents/carers to drop off or pick up a child at the nursery and is known to staff.
  • Fees, Terms & Conditions

    Open 7am - 7pm, Monday - Friday.
    We’re open 51 weeks per year.
    Standard day: 8am - 6pm
    Standard half days: 8am - 1pm; 1pm - 6pm
    You can extend this by up to an hour each way at the same hourly rate on a pay as you go basis.

    We require a minimum of 5 half days / 2.5 standard full days across the week.
    If you would like to opt for 5 consecutive half days, Monday - Friday, we require that these be a mixture of afternoons and mornings.

    3 years +: £80 per standard day / £40 half day Under 3 years: £90 per standard day / £45 half day Fees include all meals, snacks, formula for infants, nappies and trips. Fees are due in advance by the last working day of every month. Unfortunately there can be no refunds for sickness or holidays.

    Under 3 years
    2.5 full days / 5 half days per week £956.25
    3 full days per week £1,147.50
    4 full days per week £1,453.40 (5% off)
    5 full days per week £1,769.06 (7.5% off)

    3 years +
    2.5 full days / 5 half days per week £850.00
    3 full days per week £1,020.00
    4 full days per week £1,292.00 (5% off)
    5 full days per week £1,572.50 (7.5% off)

    Standard hours can be extended by up to an hour each way on a pay as you go basis. These extensions are charged in 15 minute increments - i.e. £9/hr for under 3’s or £8/ hr for 3 years+; equivalent to £2.25/15mins or £2/15mins. We cannot offer flexible sessions or ad hoc services.

    There is a 7% discount if you have two siblings in nursery at the same time. The discount is applied to the child with fewer sessions, or to the oldest child if equal number of sessions, for as long as you have two or more children with us.
    There are multi-day discounts on our standard day rates if you are taking 4 full days (5% discount) or 5 full days (7.5% discount).

    Intake happens at the beginning of every month. Minimum attendance is 2.5 full days or 5 half days, of which at least two must be afternoons. If you are flexible, we may be able to offer fewer sessions on less popular days & afternoons. All conditions are subject to availability.

    In order to register your child for N is for Nursery parents are required to book a site visit which are usually scheduled between 9am and 11am on Mondays, Wednesdays and Fridays and must be booked in advance. To register for a place at N is for Nursery, parents are required to pay a refundable registration fee of £100 and to inform us about their child’s date of birth, the month & year that they would like their child to start and for how many days a week. Once the payment has been received they will receive an email confirming their position in the waiting list.

    N is for Nursery will be in touch on a monthly basis via email to inform the parents of their position on the waiting list. Availability is assessed on an ongoing basis throughout the year. If the child does not receive a place to start at the requested time, it will remain on the waitlist until a place becomes available. If the parents wish to be removed from the waiting list at any time they will refunded the registration fee.

    Places are offered on the basis of the following order of priority:
    1) A child who is currently at N, wishing to increase sessions
    2) A child with a sibling already at the nursery
    3) The date of registration for the waiting list

    Even though N offers a sibling priority on the waiting list, we still require parents to register their younger siblings as early as possible.

    If you are top of the waiting list, we will automatically offer you any places that become available, even if the days that have become available do not match your first preference. If you don’t take the offered days, please note that your child will be placed back at the top of the waitlist until your preferred days are available.

    When you are offered a place, you will be given two days to accept the place, otherwise we will offer it to the next person on the list.

    In order to accept a place, you are required to pay an acceptance fee of £400 which is non-refundable and will be deducted from your first month’s invoice, together with your registration fee of £100, totalling £500. Upon receipt of your acceptance fee we will confirm your days are secure. Nb at this stage we will also require a copy of your child’s birth certificate.
    N is for Nursery will be in touch to set up a convenient time for a home visit and to schedule the settling in times, which usually take place over 3 sessions in the week prior to the agreed start date. There is no charge for the settling sessions.

    Should you wish to cancel your child’s place at N prior to starting, we ask that you inform us as soon as possible. Your acceptance fee will not be refunded, but you will be refunded the registration fee of £100.

    The registration fee and deposit will need to be paid directly into our bank account with your child’s full name as the reference.
    N is for Nursery
    Account number: 72234882
    Sort code: 40-04-09

    Two calendar months notice is required if parents which to decrease the number of days or if their child is leaving and must be submitted in writing.
    For parents/carers of children in their final year with us before leaving for a reception class, we assume that your child’s last day will be at the end of August (31st August or the last schedule session prior to that date) unless you inform us otherwise with a month’s written notice.

    Fees are payable one month in advance on the last working day of the previous month. A late payment fee of 0.5% of your outstanding balance will be applied daily to the accumulative balance.
    We encourage parents to communicate with us if they are having difficulty paying their fees as it may be possible to set up a payment plan to support you.
    Unfortunately, if an outstanding balance runs into the third week of the month following an unpaid invoice without agreement being reached with the parents/carers then the nursery will be forced to suspend the child’s entry. This remains the case until an agreement is put in place.
    The nursery uses an agency that takes over the responsibility of any unpaid fees.

  • WiFi User Agreement

    N Family Club provide WiFi internet access across its site for staff and authorised visitors. If granted permission, users are expected to use the N Family Club WiFi in a legal and responsible manner. By using N Family Club WiFi, the user acknowledges that they are subject to, and agree to abide by all laws, rules and regulations applicable to its use.

    N Family Club will not be liable for any damages or claims of any kind arising from the use of its WiFi. The setting takes no responsibility for the security, safety, theft, insurance and ownership of any device used within the premises that is not the property of the setting.

    Anyone using N Family Club WiFi is forewarned that there can be no expectation of privacy when using the network. Users assume all associated risks and agree that the setting does not accept responsibility for any personal information that is compromised, or for any damage caused to users' hardware or software however it may be caused, including but not limited to; electric surges, security issues or consequences caused by viruses or hacking. It is the responsibility of users to have equipment that is adequately secured (such as up-to date virus protection, and applicable operating system security patches, updates and licenced software) when using it to access N Family Club WiFi.

    Users must also agree that they will not create or transmit:

    • Any offensive, obscene or indecent images.
    • Material which is designed or likely to cause annoyance, inconvenience or needless anxiety.
    • Defamatory material.
    • Material that infringes the copyright of another person.
    • Images of children and staff within N is for Nursery or N Family Club.

    Terms and Conditions of Use

    • The use of ICT devices and N Family Club WiFi is in line with the setting’s Technology and Communications Policy and Safeguarding Policy.
    • N Family Club reserves the right to refuse access to its WiFi to any user, at any time for whatever reason.
    • N Family Club reserves the right to limit the bandwidth of the wireless network as necessary, to ensure network reliability and fair sharing of network resources for all users.
    • N Family Club WiFi may be temporarily withdrawn at any time for essential maintenance without notice.

    Misuse or failure to abide by the Terms and Conditions of Use will results in withdrawal of access for the individuals concerned and may result in disciplinary or legal proceedings.

    Your usage of the N Family Club WiFi constitutes your acceptance of these conditions.